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Answers to Your Document Shredding Questions

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First, the bad news: Identity theft and business fraud crimes have reached an all-time high. Now, here’s the good news: More businesses than ever are taking proactive steps to protect their information. As a result, we are asked a lot of questions about document shredding. In this blog, we answer some of the top questions.

Q: Why should I outsource my shredding?

A: Besides saving your business time and money, outsourcing your shredding to a qualified provider minimizes privacy risks that lead to data breaches.

Q: Is document shredding required by law?

A: Yes. Many state and federal regulations mandate secure disposal of personal, medical, and financial information, including the following:

  • FACTA
  • HIPAA
  • GLB
  • EEA
  • SOX
  • Pennsylvania Senate Bill 713

Companies that do not meet the standards of these laws may be subject to monetary fines and legal action.

Q: Who shreds my documents?

A: When you outsource your shredding to a shredding and destruction provider, security-screened personnel destroy your documents within a strict chain of custody. As a result, your confidential information always remains secure.

Q: What should I shred?

A: You should shred any unwanted or expired document that contains personally identifiable Information (PII), protected health information (PHI), or financial data. Your shredding and destruction provider can provide you with a list of documents to destroy.

Q: Do I need to remove staples and paperclips from my documents?

A: No. Besides shredding paper, a mobile shredding truck destroys staples, paper clips, file folders, and rubber bands, too.

Q: How does on-site shredding work?

A: When you request an on-site shredding service, a secure, mobile, on-site shredding truck comes right to your place of business. A security-screened shredding representative takes your sensitive documents to a mobile shredding truck. Your documents are shredded on premises will you watch. A Certificate of Destruction can be provided at the completion of your shredding project.

Q: What is a Certificate of Destruction?

A: A Certificate of Destruction is a document noting the date of destruction and the amount information destroyed. A reputable shredding company provides you with a Certificate of Destruction after every shredding project.

Q: Are my shredded documents recycled?

A: After destroying your documents, a reputable shredding provider mixes your shredded material with thousands of pounds of paper from other sources. 100 percent of this material is recycled so it can be pulped and reused to produce a variety of consumer products.

If you have more paper shredding questions we haven’t answered here, please call us at 610-692-TEAR (8327) or complete the form on this page. We love answering your questions!

Wiggins Shredding serves the greater Philadelphia, West Chester, and Wilmington, DE areas. We are your trusted, locally-owned paper shredding resource!

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I had a very positive experience with Wiggins Shredding. After changing what I needed shredding quite a few times, Chrissy was always very accommodating. The two Wiggins reps were very professional, courteous and easy to work with. Nothing was too much for them to handle. Our company will definitely use Wiggins again for our shredding needs.
Diane Thomas
Diane Thomas
14:37 14 Nov 19
A good experience from beginning to end. Chrissy provided necessary details before we contracted with Wiggins and followed up with us after the job had been completed to be sure all was done satisfactorily. Had 30 boxes of old business records to dispose of. Two Wiggins men stuffed all that into three bins and had the job done in less than an hour. Would certainly recommend the service to those with a lot to dispose of.
John Beck
John Beck
20:04 06 Nov 19
I used Wiggins to shred 30 years of paperwork from our law office. It was the first time I used a shredding company and I wish I had done it long ago! They arrived early for the appointment and were finished in less than an hour. Neither employee stopped moving at all, and yet both were friendly, helpful and very competent. I would recommend them without reservation.
Susan Neff
Susan Neff
18:52 28 Oct 19
It was so easy to set up the shredding session with Kati. She was so helpful and answered all of our questions. Matt came to do the shredding at our storage unit. He called ahead as they said he would and he was on time. Matt was very pleasant and professional. He got the big job done in a short amount of time. It was a pleasure working with Wiggins. We will definitely call them again next time we need help.
Marian Daly
Marian Daly
18:51 21 Oct 19
Great service. Showed up on time. Two nice young men. Did the job just like they said they would at the price quoted.
Justin Gohn
Justin Gohn
11:36 02 Oct 19
This is my second time using Wiggins to shred old files. Both experiences were top rate. Staff was friendly and accommodating. Field team was courteous, timely and efficient. They were in and out in 10 minutes and they had to climb 3 flights of stairs! I highly recommend!
Natalie Howell
Natalie Howell
19:50 26 Sep 19
We are very happy with the service we received! Quick and efficient service and the price was more than reasonable. Would highly recommend!
Suzanne Irvin
Suzanne Irvin
16:03 03 Sep 19
We approached Wiggins shredding with an extremely large job with logistical challenges. From customer service to the men coordinating the shredding this was a great experience. Everything was on time, came in as quoted and could not have been more efficient. We are pleased that we chose Wiggins to do this job.
joseph vogt
joseph vogt
15:24 20 Aug 19
We approached Wiggins shredding with an extremely large job with logistical challenges. From customer service to the men coordinating the shredding this was a great experience. Everything was on time, came in as quoted and could not have been more efficient. We are pleased that we chose Wiggins to do this job.
joseph vogt
joseph vogt
15:24 20 Aug 19
I was in a bind closing a local office with a ton of documents to shred. They put me on the schedule last minute sent a fantastic driver to help. Customer service was amazing. Even followed up to make sure it went well. Top notch service for a fair price. Can't beat that.
Allan Nelson
Allan Nelson
15:27 18 Jul 19
Wow!!! Such a wonderful experience!! The service was so good!!!! After more than 30 years of files we called Wiggins wonderful customer service rep. In 15 minutes we had set up an appointment to come at 7:30 am the following Monday. I was impress! The guys who came were very professional, kind and fast! They were punctual, got the work done right away and in front of us! Amazing! Thank you again for this invaluable service!
Nelly Jimenez
Nelly Jimenez
02:38 09 Jul 19
After discovery of personal records of three generations in mother's "office", decided to shred a few 35 gallon barrels. Wiggins were one of the few who would come to an apartment complex. They were on time, courteous, and the shredding was done in no time. Filling paperwork took more time than the shredding. Also Christine is wonderful to deal with and answered any and all my questions. I would highly recommend their services.
James LeVan
James LeVan
19:46 04 Jul 19
I can't say enough about Wiggins Shredding. Their customer service was wonderful. We called on a Wednesday and they came out on a Friday morning. The staff on site was courteous and efficient, making the process smooth and fast! Wiggins pricing is also very competitive. Skip the big name shredders and give your business to Wiggins.
Nancy C Smith
Nancy C Smith
20:28 24 Jun 19
My office used Wiggins for shredding hard drives. Their quote was very competitive. They got us on their schedule for pickup only a day or two out. The driver arrived on time and was very pleasant to work with. Great experience overall! Thanks Wiggins for taking care of our shredding needs!
Jamie Kelly
Jamie Kelly
14:50 04 Jun 19
We had a great experience with Wiggins Shredding! We used them as a vendor for an event. It was simple to set up the event with them, their prices were very reasonable and their customer service was top notch. Every team member I came into contact with was professional, knowledgeable and easy to work with. You can't go wrong with Wiggins.
Charles Vaihinger
Charles Vaihinger
15:02 13 May 19
First class operation. Friendly and uniformed employees show up on time, every-time. Clean trucks and respectful drivers. Thank you!
Mark Lowery
Mark Lowery
21:38 13 Mar 19
Great company to do business with. They are on time, efficient and work with your schedule. They come to your place of business or home and shred everything right there for you to see. No worries of what happens to your papers once they leave the premises and their charges are very reasonable.
Cheryl Flail
Cheryl Flail
19:50 02 Jan 19
This was the first time our firm used a professional shredding company. We have been in business since 1983 and I had no idea it would be that smooth of a process. The two men that did the work represented Wiggins very well. Both men were professional. I will recommend this firm in the future to anyone needing this service.
Bruce Garcia
Bruce Garcia
14:35 04 Dec 18
Great service! I never knew it was so easy to get things shredded and how reasonably priced it is until I used Wiggins! They are a great company. The guy that came out was very professional and nice. We will definitely use them again!
K4 Philadelphia
K4 Philadelphia
16:51 15 Nov 18