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Not All Shredding Vendors Are Equal

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Like any business, some shredding vendors may not offer the services you had hoped for or expected. Document destruction companies all will shred your secure information but not all of them are the same. Here are some questions to consider before deciding on which company to use.

Is the company locally owned?

Locally-owned shredding companies have a number of benefits:

  • They are more likely to be more accountable to and invested into the future of their community
  • They commonly support local events, sports teams, and charities
  • They leave a smaller carbon footprint
  • They provide better levels of service and have a vested interest in protecting customers’ information

If community partnerships are important to you, choosing a locally-owned shredding company may be worth considering.

What are others saying about their work?

One way to get insight into a company’s work ethics is to ask for references. It will either “shed” or “shred” light (pun intended) on their business. Another way to see what others are saying is to check online reviews like Google or the Better Business Bureau. The company’s overall rating and common threads in customer comments will help you make your decision.

Do they offer on-site shredding?

Having your documents transported off-site for shredding is a valid choice, but sometimes it’s important to visually witness your secure files being shredded on-site. Your documents are at the mercy of everyone who handles them between you and the shredding facility. You may prefer on-site services for the advantage of your documents being destroyed before they leave your premises.

Do they offer service to residential customers?

Most shredding companies are designed to serve businesses. If you are looking for residential service, then consider if the services your prospective shredding providers would be sufficient.

What happens with the shredded paper?

Is the shredded paper 100% recycled? How, and where is it shipped to for recycling? If you are concerned about the environment, make sure you know where your paper is ending up.

Do they charge for containers?

Are there hidden fees? For instance, is there a charge for the secure containers left at your site or hidden fees tacked on when you receive your invoice? Little add-ons can quickly increase the cost of shredding service.

Are they compliant with local, state, and federal laws?

Because identity and security theft is rampant, local, state and federal authorities have legislated requirements for the disposal of confidential information. Do any of these information privacy laws apply to your business and does the company you are considering follow them?

  • Fair and Accurate Credit Transactions Act (FACTA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Gramm-Leach-Bliley (GLB)
  • Economic Espionage Act (EEA)
  • Sarbanes-Oxley Act (SOX)

By doing your homework, you will minimize the possibility of being frustrated with the shredding company you choose.

If you are need shredding service in Pennsylvania or the Tri-State Area of Maryland, Delaware, and New Jersey, give us a call at 610-692-TEAR(8327) or complete the form on this page and tell us about your shredding needs.

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